Shipping Policy

Brand: AROS
Website: aroscart.shop
Email: arosonlinestore@gmail.com
WhatsApp: +91 9074767283
Instagram: @aroscart

1. Order Processing Time

• All orders are processed within 1–2 business days
• Orders are not processed or shipped on Sundays or public holidays
• You will receive a confirmation message once your order is placed

2. Shipping Time

• Estimated delivery time: 3–7 business days across India
• Delivery time may vary depending on your location and courier service

3. Shipping Charges

• We offer Free Shipping on all orders (if applicable)
• Any special shipping charges will be clearly mentioned at checkout

4. Order Tracking

• Once your order is shipped, you will receive a tracking ID/link via SMS, email, or WhatsApp
• You can use this to track your order in real-time

5. Delays

• Delivery delays may occur due to:
  • High order volume
  • Weather conditions
  • Courier issues
• We appreciate your patience in such situations

6. Incorrect Address

• Please ensure your shipping address is correct
• We are not responsible for orders delivered to incorrect addresses provided by the customer

7. Failed Delivery Attempts

• If delivery fails due to customer unavailability or incorrect details, the courier may reattempt delivery
• Additional charges may apply for re-delivery

8. Damaged or Lost Packages

• If your order arrives damaged, contact us within 48 hours with proof (photos/videos)
• If your package is lost in transit, we will investigate and provide a replacement or refund

9. Contact Us

For any shipping-related queries, contact us:

📧 Email: arosonlinestore@gmail.com
📱 WhatsApp: +91 9074767283
📷 Instagram: @aroscart